Terms and conditions

About Cardeo

1. Cardeo Limited

Cardeo Limited is a financial technology company whose mission is to help its users beat the credit card trap. It is a company registered in England and Wales under company number 12712807 with a registered office at Hat Loft, 1 Mill Yard, Guildford Street, Luton, UK, LU1 2NR.

In this agreement “Cardeo” “we” “us” and “our” refer to Cardeo Limited.

We operate https://cardeo.com (called in this document our “website”) and our mobile application (“app”) and the services (“services”) available through them.

Cardeo Limited is authorised and regulated by the Financial Conduct Authority (FCA) whose address is 12 Endeavour Square, London, E20 1JN. Our FCA registration number is 940438. This company is registered to carry on account information services, under the Payment Services Regulations 2017.

2. These terms of use

By accessing or using the Cardeo website, services or app, you confirm that you accept these terms of use ("terms") and that you agree to be bound by them. If you do not agree to these terms, you must not use our services.

Your agreement with us is made up of:

  1. These terms of use

  2. Our privacy policy

  3. Our cookie policy

If any conflict arises between the terms and policies which make up your agreement with us, any applicable terms will prevail and take precedence over the others, in the order displayed above.

The terms, policies and agreements which make up your agreement with us set out the terms and conditions on which you may make use of our services and set out in detail your rights and responsibilities to us and our rights and responsibilities to you during your use of them. Please read these terms carefully before you start to use Cardeo’s services. We recommend that, wherever possible, you print or save a copy of them for future reference.

3. Contacting us

If you wish to contact us for any reason, you can email support@cardeo.com or contact us through customer support at https://cardeo.com/support

If we have to contact you or give you notice in writing, we will do so by email, through the website or app or through an instant messaging service using details you provide to us. We may also contact you by phone or SMS text message.

It is your responsibility to ensure the contact information we have for you is up to date. You are required to tell us as soon as you can if there is a change to:

  • Your name

  • Your address

  • Your credit card accounts

  • Your current account

  • Your mobile number

Following any of these changes it might be necessary for us to ask you for, and for you to provide, more information as part of this process.

We may record and monitor telephone conversations that we have with you. We will store recordings in accordance with applicable law, or for as long as we consider necessary to be able to provide the services to you.

4. Our services

Our services are more fully described on our website https://cardeo.com. They include the following services.

Cardeo uses open banking to access users’ credit card accounts to bring their account information into one place. This includes information on their credit card spending and costs, as well as interest charges and fees.

Cardeo offers all users access to money-saving tips, account reminders, and our payment calculator, providing they connect at least one credit card to the app.

Account information services are provided via TrueLayer. When you connect your credit cards to Cardeo you will be accessing TrueLayer’s services through Cardeo. By connecting a credit card account you are permitting TrueLayer to access your account information and share it with us.

We might use your credit card account information to offer you personalised, ongoing information about managing your credit card debt. This includes regularly updated information on repayment timescales and costs based on projected repayments and new spending.

Cardeo through the connection of your credit cards and current account information will actively try and find money saving opportunities for you and present these to you within the app. The goods and services contained within our offers are usually provided by third parties. Cardeo is not endorsed or sponsored by any of the third party providers you may see within the app.

5. Our fees (there aren’t any)

Cardeo is free to use. We do not charge you for using the Cardeo app, website or services. Setting up, using and closing your Cardeo account are all free of charge.

Cardeo does not charge any penalty or cancellation fees.

As Cardeo is free to use, our revenue is generated by product advertisement and by providing links to third party goods and services within the app. Cardeo will receive payments if you choose to use or purchase third party products and services that are promoted within the app.

While Cardeo will help you to reduce the amount of credit card debt that you repay, you are responsible at all times for paying back any debt remaining on your credit cards.

While Cardeo aims to help you avoid incurring fees from your credit card issuers, we are not responsible for any fees that you do incur from them.


Using our services

6. Setting up an account

To use any of our services, you must first sign up to a Cardeo account by downloading and setting up our app.

You can sign up for a Cardeo account:

  • if you’re a resident in the United Kingdom,

  • have the full legal capacity to enter into a contract, and

  • you’re 18 years old or over.

You can’t sign up for a Cardeo account:

  • on someone else’s behalf, or

  • if you already have a Cardeo account, or

  • there is any reason that Cardeo is unable to grant you an account under the law that applies to us.

For your Cardeo account to work in the app you must:

  • access the app on a mobile phone capable of downloading and running the app, including support for 2-factor authentication,

  • provide accurate, complete and up-to-date information requested from you during set up, and

  • verify your email address via the email that we send you.

Please note that additional eligibility criteria may apply to a particular service, where indicated in the app. It is your responsibility to ensure that you satisfy the eligibility criteria both to sign up for a Cardeo account and to use any other services in the app.

Registration is subject to approval by us in all cases, and we reserve the right, in our sole and absolute discretion, to decline any application for registration, without giving a reason. If we approve your registration, you will receive a notification from us. We may be required by law to carry out checks (including checks with credit reference agencies) for the purposes of confirming your identity.

We may ask you for additional information, from time to time, when you are opening your account or at a later stage, and if this information does not meet our requirements - this may result in your account opening being delayed or rejected or even suspension or closure of your account once opened.

7. Accessing our services

Access to Cardeo services will be through our website or app. Your use of the Cardeo app remains at all times subject to the terms and conditions and privacy policies of the relevant app store from which you downloaded it, being one of the Google Play store or the Apple App Store. If there is a conflict between those terms and conditions and these terms of use, these terms of use shall take priority.

You agree that you are responsible for any and all data charges you incur from mobile service providers, internet service providers or other data providers in using our services.

We cannot guarantee that our services will always be free from viruses. You are responsible for configuring your information technology including your mobile phone to access Cardeo services and for the security of your internet connection. You should use your own virus protection software.

8. Your data

You agree to us using your information to offer and run our services, and any other lawful grounds that Cardeo has to use your information.

You are required to keep your personal data updated.

If you’re no longer happy for us to use your information, we’ll have to close your account. We may keep your personal data and use it where we have lawful grounds to do so. For example, any identity verification information we need to maintain for regulatory reasons.

By agreeing to these terms of use you also agree to our privacy policy which contains further details about how we treat your data.

9. Copyright

All content and materials, including but not limited to images, text, visual interfaces, information, data, and computer code, provided by us, and all related intellectual property rights, (excluding any third party brand affiliate marketing) are the property of Cardeo Limited.

You agree you won't use Cardeo’s intellectual property, except to use Cardeo services.

You agree you won’t reverse engineer any Cardeo products (that is try to reproduce them after examining how they are put together).

10. Cancelling your account

You can cancel your Cardeo account at any time with immediate effect by contacting support@cardeo.com or through customer support at https://cardeo.com/support

We will never charge you a cancellation fee.


Security

11. Keeping your account safe

Please keep your Cardeo account information, security details and the devices you use to access your account safe. This means:

  • not sharing your security details with anyone,

  • not letting anyone else use your Cardeo account, and

  • keeping your devices and security details safe.


12. Lost or stolen devices

If your mobile device or computer is lost or stolen or if you suspect someone has gained unauthorised access to your security details or password, you must contact us immediately at support@cardeo.com or through customer support at https://www.cardeo.com/support.

In order to take any action, you will need to provide certain account information used to set up the account so we can verify your identity.

13. Security incidents

If we become aware or suspect that you are affected by fraud or an operational security incident, some or all of the functionality of your account may be limited until such time that the suspected incident is resolved.

If you believe that your account has been compromised or do not recognise activity on your account, contact us as soon as possible at support@cardeo.com or through customer support at https://www.cardeo.com/support.

14. Blocked or closed accounts

We’ll block your account if we have reasonable concerns about your account’s security or suspect fraud or where law or regulation requires us to.

We may immediately suspend or close your account for a number of reasons including where:

  • You use Cardeo in a way that these terms don’t allow

  • You don’t provide us information we’ve asked for or information you’ve provided is false or misleading

  • You have been inactive in your account for an extended period

  • Your behaviour towards us makes it difficult to deal with you (for example you insult our staff)

  • You’ve broken these terms in a serious or persistent way and you haven’t put the matter right within a reasonable time of us asking you to

  • We’re required to by law or regulation

  • You’re declared bankrupt

  • We can verify that you have died

We’ll give you at least 2 months’ notice if we want to close your account for any other reason.


15. Unauthorised access and interference

You must not access without authority, penetrate, interfere with, damage or disrupt (or attempt to do any of the same) any part of our services or their security measures, any servers, other equipment or networks connected to our services or on which they are stored or any software used in their provision.

You may not inject content or code or otherwise alter or interfere with the way any page of our services is rendered or displayed in a user’s browser or device.

You must not access our services via a means not authorised by Cardeo.

You must not change, modify, adapt or alter our services or change, modify, adapt or alter another website so as to inaccurately imply an association with our services or with Cardeo.

Cardeo does not accept unsolicited content, information, ideas, suggestions or other materials except where we have set out specific criteria and conditions for submitting them to which you agree.

Where you do submit unsolicited content, information, ideas, suggestions or other materials submitted in breach of the preceding paragraph, you agree that we may use such materials for any purpose whatsoever, including developing and marketing products and services without any liability or payment or recognition of any kind to you.