Header arrears

Cardeo Credit


In arrears?

Arrears happen when payments become overdue. If your Cardeo Credit repayments are not received and become overdue, the account will fall into arrears. Arrears are the total amount that you failed to pay.

  • Each missed credit repayment incurs a late payment fee of £12

  • Missed credit repayments appear on your credit file and may affect your ability to get credit in the future

  • The longer you are in arrears, the more you’ll have to pay back in interest

Make a payment to reduce your arrears

The best thing to do if you are in arrears is to make a repayment as soon as you can. Paying back all your missed payments will get your account out of arrears.

Even if you can only pay back part of the sum, that will reduce the amount of interest you are incurring and move you closer to getting out of arrears.

Contact us if you can’t make a payment

If you are not able to make a payment right now, or need advice, please ask our friendly support team what to do. They will explain your options.

Phone: 0330 828 3678
Live chat: cardeo.com/support
Email: support@cardeo.com

Monday-Friday, 9am-6pm
Not including bank holidays

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Do arrears affect my credit score?

Yes. Arrears are caused by your repayments to Cardeo becoming overdue. Each missed credit repayment appears on your credit file and will affect your credit score. This may affect your ability to get credit in the future.

What if I can’t make a payment right now?

If you are not able to make a Cardeo Credit payment right now, please talk to our trained support team.

Once they’ve heard about your individual situation they can help to support you and find a suitable way forward. Our support team will explain options available to you, such as setting up a repayment plan or getting some breathing space.

You may also benefit from the free, independent advice of debt and wellbeing organisations.

What if I’ve not missed a payment - but might be about to?

If you are not behind with your Cardeo Credit repayments - but are worried that you might miss the next one - please contact our support team as soon as you can.

They will listen to your individual circumstances and help you find the best way forward.

Why have I been charged a fee?

Cardeo charges a late payment fee of £12 when a Cardeo Credit repayment is made late or is missed. When this happens, the fee appears on your next monthly statement.

To avoid a late payment fee, payments should be made on or before your monthly repayment date. The repayment date is provided each month on your credit statement.

Why is my credit facility frozen?

When you are in arrears, you cannot use the Cardeo app to transfer any more borrowing from your credit cards. The ability to transfer is disabled.

Once you are out of arrears, by making your outstanding repayments to Cardeo Credit, the transfer feature is switched on again.

Why did I receive a NOSIA letter?

By law we have to send you a letter if you fall two or more payments behind on Cardeo Credit. The letter is a notice of sums in arrears (NOSIA).

We also have to send you a letter every six months that you are still behind. That letter is called a subsequent notice of sums in arrears (SNOSIA).

We are required by law to send you these letters even if you’ve told us about your situation and we’ve made an arrangement with you about your repayments.

The wording in these letters is required by law. They give you important information. Please read them carefully.

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